Service

Cooperation Process

STEP
Requirement Discussion
STEP
Customized Solution
STEP
Solution Confirmation
STEP
Manufacturing
STEP
Shipping and Installation
STEP
Commissioning, Training and After-Sales Support

After-sale Service

On-Site Installation and Commissioning

Professional engineers will arrive at the project site to position the equipment, lay out piping, and commission the entire system until the production line is producing qualified pellets consistently.

Hands-On Technical Training

Training on equipment operation and maintenance, process adjustments, and troubleshooting is provided to on-site operators to ensure the customer can maintain independent, routine production.

Rapid Technical Support

24/7 online technical consultation and rapid remote diagnosis of equipment issues; in the event of major malfunctions, engineers can be dispatched to the site for immediate resolution.

Long-Term Spare Parts Supply

Genuine standard spare parts are kept in stock long-term, and preferential supply channels are provided to extend equipment service life and minimize downtime losses.

Packaging and Delivery

Get In Touch

Don’t hesitate to contact us